We work out the differences to conventional storytelling, create a pool of Impact stories and take preventive steps to avoid a “single narrative”. (Single narrative describes the “trap” of only communicating from their privileged point of view.) On request, we also implement your Impact storytelling ideas.

Communication with different (cultural) backgrounds is challenging. Even if we try our best, we most likely get it wrong somewhere. At Heartbeats, we aim to provide new techniques that not only support understanding others better but also shed new light on how our own communication is perceived by others.

Campaigning online enables a much greater outreach. But how to create a “safe” advocacy space online, and stand out in all these digital messages? In a designed process based on human-centred design, we create advocacy campaigns with you that not only mobilise online, but above all lead the target groups from online to “offline activism".

Especially organisation and NGOs often see themselves confronted with traditional and rigid values that can block innovative efforts for change. With the support of unlearning, we create narrative shift campaigns that guide your stakeholders step by step towards new perspectives and long term change.

We look at how your organisation actually works: through structured assessment of policies, culture and decision making. Through our check, we surface where equity is real and where it's aspirational, then build a clear path forward with you, and for your organisation

We facilitate events based on our approaches such as zero tolerance and right relationship principles. We are happy to join you as facilitators with a pre-designed process but also offer to design processes for  events. Alll our event processes are designed, based on Design Thinking for Social Change and our other approaches.

Impact is a topic that can quickly slip into green or impact washing, especially in your communication efforts. We create communication strategies around and based on your real impact (incl: stakeholder communication, impact definition, impact measurement and comms plan).

We create an “inclusive voice” for your organisation, that speaks to all stakeholders while guiding you toward your organisational goals. In our approaches we also use Non-Violent Communication (NVC) as we strongly believe in a positive narrative. Applicable for internal and external (online & offline) communication.